Privacy policy

This Privacy Policy describes how www.greenpan.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. More information follows as to the kinds of Personal Information we collect and hold, how we do so and why.
Device and Site interaction information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor provider.
• Main consequences if you block, manage or filter cookies to restrict our ability to collect this information: may negatively impact your user experience and parts of the Site may not be fully accessible to you.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including last 4 digits of credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor provider, payment providers, logistics service providers, legal counsel, accountants and auditors, financial institutions and insurance companies, public authorities, bailiffs, judicial and police authorities, user-generated content providers.
• Main consequences if you do not provide this information: we may not be able to process your orders and provide products or services to you.

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including last 4 digits of credit card numbers), email address, and phone number, product and service preferences.

• Purpose of collection: to provide customer support, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our customer service providers, telecommunication providers.
• Main consequences if you do not provide this information: we may not be able to provide you with full customer support.

We do not collect any information classified as sensitive information e.g., information that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations. Nor do we collect and use government identifiers such as Medicare number of pension card number.
Minors
The Site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us optimise our Site, provide our services and fulfill our contracts with you, as described above.
For example: we use Google Analytics to help us understand how our customers use the Site.
You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Sharing Authorised by Law
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We may share your Personal Information with our service providers so as to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example,

• We use Google Analytics to help us understand how our customers use the Site. You can read more.
• We may share information about your purchases with our advertising partners.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Any direct marketing communication you receive will draw your attention to your right to opt-out of further marketing communications.
Disclosure to Overseas Recipients
[Set out whether likely to disclose Personal Information to overseas recipients and if so the countries in which they are likely to be located if it is practicable to specify those countries]

Using Personal Information
We use your Personal Information to optimise our Site. Your order information and customer service information (see Collecting Personal Information section earlier) are used to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records until it is no longer needed or you ask us to erase this information (please see the ‘Your rights’ section below).

Your rights
You can contact us at any time to exercise the following rights:

• A request for a copy of this policy in a form you specify.
• A request for access to or rectification of your personal data.
• A request for erasure of your personal data.
• A request to restrict the processing of your personal data.
• A request to object to the processing of your personal data.
• A complaint if you believe that we are not acting in accordance with the applicable data protection laws. You can also submit a complaint to the supervisory authority. Further information about this is below.

You can exercise the above rights by contacting us by e-mail or by letter to the address mentioned under section Contact. In the case of doubt concerning the identity of the person making the request, we may request additional information needed to confirm the identity of this person. We respect all your rights under applicable law with regard to your data and will deal with your requests in accordance with our legal obligations.
You can unsubscribe from the promotional messages by using the “unsubscribe” option at the bottom of such messages.
Please also inform us if there is a change to your personal data.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use necessary cookies for the functioning of the store and use reporting and analytics data to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent our retention and use of your Site information.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@greenpan.com.au or by mail using the details provided below:
The Cookware Company Australia Pty Ltd, 21/55 Collins Street, Melbourne VIC 3000, Australia
If you make a complaint, we will assess and, if necessary, investigate your complaint. If you provide your contact details, we will let you know the outcome. Privacy violations are taken very seriously.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

Last updated: 25 Aug 2021