What should I do if my item has defects or is damaged upon arrival?
Consumers may take pictures of the defect and email us at
cs.au@cookware-co.com within 5 days after receiving. We guarantee our product(s) to be free of manufacturing defects and will accept any defective item for refund or exchange.
We love hearing from you
Before contacting us, please have your order number ready. When sending us an email, please include your order number, name and contact details. Your order number can be found in your order confirmation email, order history by logging into your account and on the receipt that arrived with your products.
