SHIPPING

We deliver product(s) to addresses only in Australia. We are unable to deliver to subject to the following restrictions:

• overseas addresses;
• hotels and hostels; and
• prisons.

We apologize for any inconvenience.

Shipping Rate
Order Total	order < $100		order ≥ $100
Destination Zone	Regular Post Estimated Delivery Time: 3 to 11 business days	Express Post* Estimated Delivery Time: 2 to 6 business days	Regular Post Estimated Delivery Time: 3 to 11 business days	Express Post* Estimated Delivery Time: 2 to 6 business days
Australian Capital Territory	$11.95	$14.95 - $299.95	FREE	$9.95 - 269.95$
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Western Australia
Victoria		$5.95 - 185.95		$3.95 - 169.95

*Express Post shipping costs vary depending on package measurements, weight & location. You may add the item(s) to the shopping cart and go to the checkout page to check the actual shipping cost.
^Please allow 1-2 business days for your order to be processed. Estimated Delivery Time above does not include processing time.

What should i do if my item has defects or is damaged upon arrival?
Consumers may take pictures of the defect and email us at customercare@greenpan.com.au within 5 days after receiving. We guarantee our product(s) to be free of manufacturing defects and will accept any defective item for refund or exchange.

We love hearing from you
Before contacting us, please have your order number ready. When sending us an email, please include your order number, name and contact details. Your order number can be found in your order confirmation email, order history by logging into your account and on the receipt that arrived with your products.

• Tel: 1800-918-480 (Line open Mon-Fri 9:00am – 6:00pm AEST GMT+10, voicemail available outside of these times.)
• Email: customercare@greenpan.com.au