FAQ's

Thermolon™ is the world’s first and best ceramic nonstick coating. All GreenPan uses this revolutionary coating. We’ve created seven generations of Thermolon™. Each is manufactured without forever chemicals and plastics like PFAS, and it does not contain any lead or cadmium. It starts with silicon (not to be confused with silicone), which is derived from sand, and is transformed into a sprayable solution, then cured onto the pan in an oven. The curing phase for our pans releases 60% less CO2 than the curing phase for traditional nonstick pans.

Thermolon™ is manufactured without intentionally added PFAS, lead, or cadmium. Tested by accredited third‑party laboratories, it meets all applicable international food‑contact material standards. In addition, Thermolon™ coatings do not release toxic fumes when accidentally overheated to over 450°C.

GreenPan's ceramic non-stick coating, Thermolon™, is made from sand-derived materials turned into a sprayable solution and applied to the pan without the use of glues or PFAS additives. This process ensures the coating is manufactured without intentionally added PFAS, lead, or cadmium, allowing you to cook worry-free.

No, our coating is not PTFE. Thermolon™ is a ceramic non-stick made from sand-derived materials and is manufactured without intentionally added PFAS, lead, or cadmium, ensuring a safe cooking experience.

Yes, Thermolon™ heats faster than other coatings due to its excellent heat conduction properties that are enhanced by real diamonds. It's recommended to cook at low to medium heat to prevent food from burning.

To care for your cookware, use low to medium heat and silicone or wood utensils to prevent damaging the coating. Let the pan cool before washing and clean with a soft sponge and warm, soapy water. Do not use abrasive cleaning products such as sponges or washing up brushes.

While GreenPan's coating is durable, it's recommended to use wooden, silicone, or nylon utensils to preserve the ceramic non-stick surface for longer. Avoid using metal utensils to extend the life of your cookware.

Most GreenPan pans are dishwasher-safe, but hand washing is recommended to help the coating last longer. Frequent dishwasher use can wear down the ceramic non-stick coating over time.

Lights scratches, dents, or pits in the coating won't affect the safety or performance of your pan. You can continue to use it without concern.

To deep clean your pan, fill it halfway with water and bring it to a near boil for about 2 minutes. Pour out the water, then use a melamine sponge and a little plain water on the warm surface for the interior. For the exterior, mix baking soda with water to form a paste, and rub it over the stained area with kitchen paper.

GreenPan cookware is compatible with a variety of stovetops. Please make sure to look at the product features of each pan to see the compatible stovetops.

While many GreenPan collections are induction-compatible, please make sure to look at the product features of each pan to see the compatible stovetops.

While many GreenPan collections are oven safe, please make sure to look at the product features or packaging to see the maximum oven temperature of your pan.

When your order ships you will receive a tracking number in your shipping email. If you'd like to keep an eye on where your package is, or need help with your delivery, you can reach out to the carrier directly or check their tracking site. We ship through Australia Post. If you have any questions about where your package is, feel free email us at customercare@greenpan.com.au.

You can start tracking your order 24 hours after it has been shipped.

To get in contact with us about any problems or issues, send us a note at customercare@greenpan.com.au with your item number and an image of your order and we will get back to you within 24 business hours.